About this solution
Objectives
1. Develop skills in hospitality and tourism management
Students work at simulated reception and front-office stations, handling guest welcome, public information and the administrative tasks typical of the tourism sector.
2. Use professional software and IT tools
The lab includes software for bookings, CRM and travel management, the Office suite, scanners, webcams, monitors for video presentations and devices for multilingual communication.
3. Explore tourism geography and intercultural communication
Maps, multilingual guides, dictionaries and travel simulations help students learn about international destinations, regulations, customs and tour guiding techniques.
4. Train interpersonal and customer presentation skills
Through role-play and video presentations, students learn how to interact effectively with customers in real situations, improving empathy, problem solving and communication skills.
Educational Aims
1. Prepare professionals for tourism and hospitality
The lab enables students to acquire practical skills in simulated environments that reproduce travel agencies, hotel receptions and tourist information desks.
2. Foster independent management of bookings and the front office
Using up-to-date software tools, students manage booking simulations, CRM and customer relations in Italian and foreign languages.
3. Promote knowledge of local areas and tourism resources
The use of maps, atlases, tourism geography manuals and promotional content encourages critical analysis of the national and international tourism offering.
4. Ensure a safe and realistic environment for simulations
With PPE, uniforms for simulations, lockers and safety signage, a professional setting suitable for practical training is created.
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